FAQs
PAYMENT:
At the current time, we only accept Paypal.
COMMISSIONS:
We happily accept commissions. To arrange please email us and we will send you a commission form to fill out.
Some items in the store are available in alternate colours/designs-this will be indicated on the item listing.
SHIPPING:
Shipping is calculated at point of order, according to current economical Australia Post rates.
Excess postage charges are refunded.
Shipping times are an estimate only, taken from the Australia Post website. Any delays are beyond our control, due to the current global situation.
Please allow up to three business days for items to be shipped.
Commission items may take longer, you will be advised of this when order is placed.
A new option is available under 'Shipping' from Saturday 14th October, 2023 (Customers in Victoria, Australia only):
'COLLECT ORDER'
If you are able to travel to Morwell, East Gippsland, Victoria, you can arrange to collect in person Saturdays and Sundays only. Day/time/location details will be arranged via email. There is no charge for this service.
PLEASE NOTE: If you are requiring your order in a short time frame, express post is your best choice as these two options are limited in terms of times/days/locations. However if you can get to Morwell and you are happy to wait a little, you can save on postage!
The conditions of these services may change in the future to best accommodate demand.
Please email me with any questions you may have!
RETURNS:
If goods are faulty or not fit for purpose, they can be returned to be fixed, replaced or exchanged. If this is not possible a refund will be issued. Notification of any issues is to be made within 30 days.
Exchanges due to change of mind are at the discretion of The Midnight Garden.
The business will abide by Australian Consumer law and provide customers with a repair, refund or replacement if the product is faulty, damaged or where false and misleading claims have been made. In addition, the business has its own refund policy as detailed below.
ART GOODS:
The business will fulfil certain conditions and warranties set out by the Competition and Consumer Act 2010 (CCA). The goods must:
- be of merchantable quality—goods need to reach a basic level of quality given the price of the goods and any description that is provided with the goods
- be fit for the purpose or job that they are meant to provide and fulfill purposes made known to the consumer
- match any description or sample given to the consumer whether in promotional material, over the phone, in person, on a website or on labeling or packaging
- be free from defects and faults
The business owner understands that when goods are sold, a contract is entered into with the consumer. Should the business fail to meet this obligation, a refund or replacement may be provided.
PRIVACY POLICY:
The Midnight Garden is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.midnightgardenart.com.au, from mailchimp subscription and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
The Midnight Garden will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at: